Purple Tuesday 2020 is an international call to action, focused on changing the customer experience for disabled people. It’s about businesses making long term commitments to improve the customer experience for disabled people all year round. Creating a step change improvement in the awareness of the value and needs of disabled customers.
We want all of our visitors to enjoy their experience at The Mall so we offer free use of wheelchairs and scooters from Accessibility, our service for shoppers who need extra assistance. We additionally have a Changing Places facility. Standard accessible toilets do not meet the needs of all people with a disability.
Changing Places facilities provide customers with profound and multiple learning disabilities, extra equipment and space to allow them to use the toilets safely and comfortably.
This year we have also implemented a digital suggestion box where we encourage customers to share any positive feedback or constructive criticism regarding our accessibility unit. To leave any feedback please contact accessibility: firstname.lastname@example.org or call 0117 915 5326.