We're Open!

We have put lots of measures in place to help keep shoppers and staff safe as we open our doors once again. We have created a helpful 'plan your visit' guide which can help answer some of the most commonly asked questions.

We are now closed for all but essential retail

Stay safe and stay home.

If you or anyone at home has a temperature or any other covid-19 symptoms, PLEASE DO NOT ENTER THESE PREMISES.

We fully support our government's efforts to protect our critical workers and save lives. When visiting our essential stores, please help keep our community safe, by following social distancing measures.

As we are now closed we have grouped together some frequently asked questions below - if your question is not answered here, please get in touch with us via our social channels or by emailing Contact@mallcribbs.com.

Services Available

What essential stores are open?
The Mall provides access to vital grocery and pharmacy services so these stores will remain open, you can view a full list here.

What click & collect services are available?
A selection of stores will be operating click & collect services, if you have any queries please liaise with those stores directly. You can view a full list here.

Access and Parking

Where can I park?
Car parks D, E, F and J are open to the public. Lower A car park is also open for EV charging and Tesla supercharging only.

Top tip - Car park J gives you access to Boots and we recommend using car parks E or F for access to M&S. 

What entrances are open?
All entrances are closed with the exception of lower M&S and upper JLP.

I am here to collect, what entrance shall I use?
Please liaise with stores directly for advice on where to park and which entrance to use.

Social Distancing

What social distancing measures will I be expected to follow, when visiting essential stores?
Please follow the signage directions on the floor to allow shoppers to move freely through the centre whilst respecting social distancing measures. There are 2m stickers on the floor to guide you as to a safe distance between you and others.

What are the social distancing plans in place in the toilets?
Please note that only the avenue toilets will be open for use.

To ensure the safety of all customers, not all toilet cubicles/urinals/sinks will be available in the toilet block. This is to allow for adequate social distancing when using the facilities.

Facilities and Cleaning

What cleaning measures do you have in place?
We are working to keep you safe when you have to visit with enhanced cleaning of touchpoints (like doors, toilets, banister rails, lift buttons and escalator belts). There will also be hand sanitiser available at points along The Mall which we would encourage you to use.

Are the toilets open?
Only the avenue toilets are open with social distancing measures in place.

Can I use baby changing and the Changing Places Facility?
Yes, there are baby changing facilities in the avenue toilets and should you need to use our Changing Place Facility please flag down a member of staff in Hi-Vis to gain access.

Can I access the disabled toilets?
Yes, there are disabled toilets available in the avenue toilet block.

Is Accessibility open?
No, Accessibility is currently closed. If you are seeking assistance please flag down a member of staff in Hi-Vis.

Will the Information Desk be open?
The Information Desk is currently closed.

Can I buy a Gift Card/speak to someone about my Gift Card?
Our Information Desk is currently closing so will not be able to buy a gift card or query one you already have. Please direct all inquiries towards Flex-e-Card on 0844 77 44 277 or you can purchase one online here.

Will the lifts still be in operation?
Yes, all lifts will be in operation but are restricted to use by only one household at a time.

Will the escalators still be in operation?
No, the escalators are not in operation.

I need first aid - what should I do?
If you are on-site and need first aid, please flag down a member of the team in hi-vis.

Will I be able to use the phone chargers/cash points/photo booths/amazon lockers?
All are in operation, with the exception of phone charging points.

Is there anywhere I can sit down in the Centre?
No. We are currently closed for all but essential retail and click & collect services.

Are any food or drink facilities available?
A selection of restaurants and cafés are running click & collect and delivery services. You can find a full list here.

Please note, food and drink cannot be consumed inside the centre.