Jobs at The Mall

Purpose of Role

• To maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures.
• To represent the HUGO BOSS Brand to the highest standards in all daily activities

Key Job Accountabilities

• To provide excellent levels of customer service and surpassing customer expectations at every opportunity.
• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
• To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise.
• To administer ‘Seven Steps’ selling techniques to enable you to meet set targets
• To follow Company procedures and processes to maintain the security of stock, customer records and cash handling.
• To enhance and maintain brand standards of merchandise presentation and housekeeping standards
• To ensure all customers’ orders and alterations are completed efficiently and on time.
• Maintaining accurate records of all customer requirements and following company procedures.
• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to products in order to maximise selling opportunities
• To take every opportunity to capture customer data in order to expand the HUGO BOSS UK database and encourage repeat visits and customer loyalty
• To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• To foster a team working attitude and be open to constructive feedback
• To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times
• Any other tasks as outlined by the store management team which are necessary to the business demands

Experience Desired

• Experience of retail sales in a recognised brand environment, preferably in luxury or apparel

Personal Attributes

• To understand and represent the brand attributes
• The ability to deal with all management levels within the company
• Enthusiastic, self-confident and self-motivated
• Willing to adapt and take on new challenges, who is driven to continually improve
• Successfully able to handle multiple demands and competing priorities
• Maintains professionalism at all times
• Prepared to go the extra mile to achieve targets
• Seeks opportunities to be proactive and pre-empt client needs and demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards
• Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets
• Strong Sales flare
• Good interpersonal and communication skills

Hours
8-40 hours per week

How to apply
Please drop your CV in store or email CV and covering letter to boss_bristol_cribbs_causeway@hugoboss.com

Purpose of role

• To maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures
• To represent the HUGO BOSS Brand to the highest standards in all daily activities
• To take responsibility for the store in the absence of the Store Manager and Assistant Store Manager

Key Job Accountabilities

• To provide excellent levels of customer service and surpassing customer expectations at every opportunity
• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
• Provide enhanced till accountability e.g. able to process refunds and price overrides and can be relied upon to cash up when necessary
• To identify customer needs and answer all product related questions
• Able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise
• Able to answer queries from less experienced colleagues in response to customer enquiries Recognised and deferred to by peer group as being more experienced and knowledgeable
• Deputises for Assistant Manager when required
• To act as a store key holder as and when required to support the needs of the business in the store
• To act as ‘buddy’ to new staff members
• To administer ‘Seven Steps’ selling techniques to enable you to meet set targets
• To follow Company procedures and processes to maintain security of stock, customer records and cash handling
• To enhance standards of merchandise presentation and housekeeping
• To ensure all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures.
• To take every opportunity to capture customer data in order to expand the HB UK database and encourage repeat visits and customer loyalty
• To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• To attend and participate in all store meetings and training events as required
• Ensuring good communication and professionalism is maintained at all times

Experience required

• Experience of retail sales in a luxury brand environment

Personal Attributes

• Excellent communication skills both externally and at all levels in the company, both written and verbal
• Brand Knowledge and the ability to represent the brands attributes
• Demonstrates an ability to lead, motivate, train and develop a team through active management
• Enthusiastic, self-confident and self-motivated
• Willing to adapt and take on new challenges and driven to continually improve
• Able to handle multiple demands and competing priorities successfully
• To ensure that professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards
• Good influencing and communication skills
• Strong sales flare
• Demonstrates an ability to plan the work of the team to achieve the company goals
• Is aware of constraints and analyses risks
• Works effectively and efficiently

Hours
40 hours per week

How to apply
Please drop your CV in store or email CV and covering letter to boss_bristol_cribbs_causeway@hugoboss.com

Purpose of role

• To manage the overall operation of the store to ensure that assigned store productivity, sales and profitability goals are achieved and exceeded.
• To provide excellent customer service and ensure that ‘clientelling’ and preferred customer programs are actioned by all staff members.
• To ensure that merchandising objectives, operating standards and controllable costs are managed effectively.
• To devise and implement store planning and staff development programs to achieve sales, profitability and development objectives.

Key Job Accountabilities 

• Achieve and exceed sales and profit budgets. Ensure corporate and individual productivity goals for the team and store are met, to maximise customer conversion and add on selling results by close monitoring of KPI’s.
• Develop action plans to increase sales through analysis of business sales reports using ability to address problem areas and capitalise on trends.
• Train, motivate and develop the team to optimise store performance to reflect the brand qualities. Ensure all staff have excellent product knowledge and are regularly trained on new merchandise, taking appropriate action to address performance issues where necessary.
• Support and develop the rest of the management team to ensure consistency within the store in terms of management practice.
• Establish effective management of store personnel within payroll budgets to guarantee optimum shop floor cover at key trading periods.
• Overall responsibility for the store recruitment and store payroll as per company standard.
• Actively manage all direct expense budgets.
• Adhere to HUGO BOSS UK HR policies and procedures as outlined in the Store Policies and company handbook to ensure that statutory requirements are met and maintained.
• Ensure that all staff adhere to policies and procedures in respect of Health & Safety and security within the store.
• Be responsible for achieving the highest standards of visual merchandising and store presentation in line with pre-determined company initiatives whilst setting and maintaining the highest housekeeping standards.
• Ensure that stock levels are regularly reviewed and maintained to maximise sales and liaise directly with the merchandising team to ensure the store adheres to the required standard and where necessary taking corrective action.
• Ensure that the company property and stock is secure and implement full security checks to ensure that company procedures and processes are being carried out.
• Be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock takes.
• Set, communicate, monitor and achieve the highest standards of customer care. •
• Ensure that all customer complaints are dealt with in a sympathetic and timely manner. Adhere to the monitoring process in order to effectively resolve customer issues
• Ensure effective communication to all team members of store performance on a daily, weekly and monthly basis.

Experience required

• Demonstrable success gained in a store manager position preferably with a recognised brand
• Experience of leading teams in excess of 5 in a retail environment

Hours
40 hours per week

How to apply
Please drop your CV in store or email CV and covering letter to boss_bristol_cribbs_causeway@hugoboss.com

PMI Retail Stores provide a hub to promote the IQOS brand through interactions between legal age smokers, legal age users and brand retail personnel. This unique environment is designed to bring the product assortment to life and create an impactful and memorable experience, along with the opportunity for a smoker to embrace a better alternative to smoking cigarettes and to build a smoke-free future.

An IQOS store is a fast-paced and innovative environment, IQOS Experts passionately deliver exceptional consumer experience and convert adult smokers to IQOS.

IQOS Experts provide support and education to adult smokers at the IQOS store. Beyond consumer interaction, IQOS Experts are expected to monitor store housekeeping and complete tasks to ensure the IQOS stores are always impeccably presented and consumer-ready.

IQOS Experts work collaboratively with each other and assisting others where required, fostering a fun and creative working environment.

Primary responsibility

• Deliver end-to-end exceptional and unique consumer experience.

Other responsibilities

• Welcome consumers in-store, understand their needs, offer guidance and assist with discovery of IQOS
• Educate adult smokers about IQOS and conduct a guided trial of IQOS products
• Perform seamless purchase transactions, assisting with customization & after-sales services
• Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS consumer-centric principles
• Retaining the highest standards:
  Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
• Follow GCP’s and all provided standards and never compromise on them as well as quality of service delivered to the consumer.
• Support colleagues in following all standards
• Ensure delivery of set KPI targets (e.g. consumer satisfaction score), focusing primarily on conversion of adult smokers

Requirements Mandatory

• Warm character and enthusiastic personality
• Minimum of 2 years of relevant consumer-facing experience e.g. service-led, hospitality, customer care or retail experience
• Knowledge of retail or business systems (e.g. POS, MS Office etc.)

Desired

• English fluency or proficiency
• Experience across multiple skillsets including sales, customer service etc.

Skills

• Excellent interpersonal and communication skills

How to apply
Please bring in your CV or email it to manager.cribbscauseway@iqos.co.uk

Purpose of the Role

• To ensure all waste/recyclable materials are collected, stored, processed as per the Environmental Waste Management Plan.
• To drive, process recyclable materials into manageable bails ready for collection.
• On days dictated remove food/glass waste bins to the designated area.
• Ensure both North and South Service areas are clean, free from rubbish and spillages and clean at all times.
• You will use mechanical aids in this process, whether it be bailers/compactors or folk lift trucks.
• Drive all vehicles in conjunction with the UK Road Traffic Act 1988 and Road Safety Act 2006 – Essential MUST Drive fork lift licence an advantage

Duties and Responsibilities

• Ensure that you are working within all relevant COSHH, Health & Safety and Environmental legislative requirements, and procedural requirements as required by the Company and its Client(s)
• Ensure all issued PPE is worn correctly at all times, any issues with PPE report immediately to your line manager
• Drive all vehicles in conjunction with the UK Road Traffic Act 1988 and Road Safety Act 2006
• Collect all waste from the rear of Units at designated times
• Collect all bulk recycling waste from lift lobbies throughout the day or upon request
• Ensure full glass/food bins are placed in the under-croft South/North Service Road daily, collect from back of Units on collection day
• General waste is to be disposed of in the compactor either North/South Service Road
• All recyclable waste is to be stored neatly in the holding area North/South Service Road until bailed in the bailer
• All bulk refuse is to be removed and placed in the correct skip North Service Road
• All recyclable/hazardous waste i.e. WEEE, Light Bulbs, paint pots, aerosols, oils, printer cartridges are to be stored in the correct receptacles
• The North/South Service Roads are to be clear of refuse at all times
• The South Loading Bay is to be kept clean and tidy and free of spillages, and machine wash when needed
• Ensure each Unit only has the correct number of recycling/refuse bins as per the Fire Officers advise – 1 x glass, 1 x Food, 2 x Green General
• General waste bins are to be steam cleaned once per week using the hot jet washer
• Use of a mobile device supplied for recording work/patrols undertaken
• Report defects/reactive jobs that could lead to an accident occurring
• Use two way radio equipment for communicating within the Control Room or site team
• Carry out functions required within the site emergency management plan e.g. Fire Evacuation
• Recognise areas where improvements can be made and inform the site supervisor/management Team aware
• Other reasonable duties as and when required to support the Business
• Work at all times to our company values

Hours
40 hours Full Time 5 over 7

Salary
£8.76

How to apply
Please email your CV to john.ellis@mallcribbs.com to express your interest.

If you do not receive a response within 2 weeks, unfortunately you have been unsuccessful.

Purpose of the Role

• To ensure all waste/recyclable materials are collected, stored, processed as per the Environmental Waste Management Plan.
• To drive, process recyclable materials into manageable bails ready for collection.
• On days dictated remove food/glass waste bins to the designated area.
• Ensure both North and South Service areas are clean, free from rubbish and spillages and clean at all times.
• You will use mechanical aids in this process, whether it be bailers/compactors or folk lift trucks.
• Drive all vehicles in conjunction with the UK Road Traffic Act 1988 and Road Safety Act 2006 – Essential MUST Drive fork lift licence an advantage

Duties and Responsibilities

• Ensure that you are working within all relevant COSHH, Health & Safety and Environmental legislative requirements, and procedural requirements as required by the Company and its Client(s)
• Ensure all issued PPE is worn correctly at all times, any issues with PPE report immediately to your line manager
• Drive all vehicles in conjunction with the UK Road Traffic Act 1988 and Road Safety Act 2006
• Collect all waste from the rear of Units at designated times
• Collect all bulk recycling waste from lift lobbies throughout the day or upon request
• Ensure full glass/food bins are placed in the under-croft South/North Service Road daily, collect from back of Units on collection day
• General waste is to be disposed of in the compactor either North/South Service Road
• All recyclable waste is to be stored neatly in the holding area North/South Service Road until bailed in the bailer
• All bulk refuse is to be removed and placed in the correct skip North Service Road
• All recyclable/hazardous waste i.e. WEEE, Light Bulbs, paint pots, aerosols, oils, printer cartridges are to be stored in the correct receptacles
• The North/South Service Roads are to be clear of refuse at all times
• The South Loading Bay is to be kept clean and tidy and free of spillages, and machine wash when needed
• Ensure each Unit only has the correct number of recycling/refuse bins as per the Fire Officers advise – 1 x glass, 1 x Food, 2 x Green General
• General waste bins are to be steam cleaned once per week using the hot jet washer
• Use of a mobile device supplied for recording work/patrols undertaken
• Report defects/reactive jobs that could lead to an accident occurring
• Use two way radio equipment for communicating within the Control Room or site team
• Carry out functions required within the site emergency management plan e.g. Fire Evacuation
• Recognise areas where improvements can be made and inform the site supervisor/management Team aware
• Other reasonable duties as and when required to support the Business
• Work at all times to our company values

Hours
40 hours Full Time 5 over 7

Salary
£8.76

How to apply
Please email your CV to john.ellis@mallcribbs.com to express your interest.

If you do not receive a response within 2 weeks, unfortunately you have been unsuccessful.

The Role
As a Sales Assistant you are the face of Superdry.

Superdry teams are about being unique, embracing change and innovating like mad. Your genuine passion, energy and enthusiasm for the brand will be at the heart of delivering the ultimate shopping experience to customers. You will go out of your way to help, serve and style customers making them feel amazing in Superdry products and giving them a lasting impression of Superdry.

Above all, you will love having a good time.

You will

• Exceed expectations at every opportunity
• Make customers feel amazing and deliver the ultimate Superdry experience
• Support the store team to deliver the highest standards across every aspect of store life
• Take pride in store appearance and embrace the Superdry store look
• Endlessly develop your product knowledge and understanding of the business
• Embrace the Superdry culture
• Be yourself

You are

• A team player
• Passionate about the brand
• Confident, genuine and can be yourself
• Always make decisions thinking about what’s best for our customers
• Always positive
• Relentless and ambitious to exceed expectations
• Motivated with excellent attention to detail
• Bringing fresh ideas to the table but are realistic in what is achievable
• Eager to share and learn

What Superdry offer

• From £8.20-£8.72 per hour
• 50% staff discount
• Clothing allowance
• Pension contributions
• Life insurance

Salary
From £8.20-£8.72 per hour

Hours
8-12 hours per week

How to apply
Via Superdry Careers Website 

Enthusiastic, people focused and commercial Supervisor wanted for the busy Timberland store.

Experience in a customer facing role is preferred- the ideal candidate will be motivated by providing excellent service and representing our brand.

Applicants will need to demonstrate an ability to lead and motivate a team as well as managing the store to ensure a smooth operational running.

You will need to demonstrate
Energy, enthusiasm and a genuine passion for selling and service
Role model personality to inspire the team and an ability to communicate, reward and challenge individual performance
An ability to lead and motivate a team daily ensuring strong communication of targets/ progress/ achievement of 05 company set KPIs
A sound understanding of operational procedures including cash handling/ stock management/ health and safety responsibilities and compliance to company set audit policies

Hours
40 hours per week

How to apply
Please apply by emailing a CV and cover letter to kelly_harfield@vfc.com

Due to the volume of responses anticipated if you have not received a response within two weeks unfortunately you have not been successful on this occasion