Jobs at The Mall

Wallace & Gromit’s Grand Appeal have a vacancy for a bright, hardworking person to join their team as a retail assistant at the Gromit Unleashed Shop at the Mall at Cribbs Causeway. This is a fantastic opportunity for the right person to join a unique and rewarding workplace.

You will need to be flexible, with availability to work on weekday and weekend shifts and the potential to take on increased hours when requested.

Person specification

1. Experience

• One year of experience in a retail environment/customer service role is desirable but not essential

2. Skills

• Excellent communication skills
• Good mathematical skills
• Quick thinking and the ability to respond to customer queries
• Adaptable and able to implement and drive sales strategies
• Team player with the ability to work flexibly to support a small team

3. Personal qualities

• Energetic with a strong sense of initiative
• Able to work under pressure during retails’ busiest season and confident enough to work independently at times
• Commitment to our charity cause – All our profits are passed to The Grand Appeal and support Bristol Children’s Hospital

Wages: £9.50 for over 23 (dependent on age/experience for under 23)

Hours:

12 - 24 hours

How to apply:

To apply for this position, please send a CV and a covering letter explaining why you are interested in this role and why you would be an excellent addition to our team to shop@grandappeal.org.uk

Please note: Applications will not be accepted or considered without a CV and a covering letter answering those two questions.

Harrods is bringing more magic, innovation, and theatre to the beauty market through our H Beauty standalone stores across the UK.

We’re currently looking for Beauty Sales Associates to join our welcoming and close-knit H beauty family. Whether you’re looking for your first break into retail, or have experience which you want to build upon, we have a space for you.

Recruiting across our Bristol store, we’re looking for people who live and breathe beauty, who can create an exceptional customer experience while selling our market-leading products across the Fragrance, Makeup and Skincare departments.

H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

About the role

You’ll be responsible for providing a first-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and H beauty brand.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), plus joining our pension scheme.

About you

You may, or may not have experience within a retail environment, we can invest in your development to fill in some of the gaps and give you the tools needed to succeed. You are passionate about all things beauty, but also people, H beauty and providing world class customer service, going above and beyond to create moments of delight.

You’ll also -

Have great organisational skills to keep the shop floor running smoothly

Have the ability to remain calm, and measured even when under pressure

You’ll be resilient, and adaptable to your audience and environment believing that anything is possible

Be a problem solver, asking questions and listening effectively

Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike

Enjoy the thrill of achieving sales targets

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram.

How to apply:

Follow the link above.

Natural promoters of customer service excellence, Hobbs Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.

As a Supervisor you will need to connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which Hobbs are renowned.  Reporting to the Store Manager you need to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for the customer.

Key accountabilities and KPIs include:

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
• Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
• Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
• Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

About The Candidate

As a Supervisor Hobbs will provide you with full training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your store. You will need to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.

Hours: 20 hours per week 

How to apply: Please email deborah.weare@hobbsfabric.co.uk 

A first-class shopping experience starts with Hobbs in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.

As a Style Advisor you will need to connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned.  Reporting to the Store Manager you will need to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

Key accountabilities and KPIs include:

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
• Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
• Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
• Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

About The Candidate

As a Style Advisor Hobbs will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. You will need to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.

Hours: 8 hours maternity cover (weekends & evenings) 

How to apply: Email deborah.weare@hobbsfabric.co.uk 

A first-class shopping experience starts with Hobbs in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.

As a Style Advisor you will need to connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned.  Reporting to the Store Manager you will need to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

Key accountabilities and KPIs include:

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
• Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
• Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
• Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

About The Candidate

As a Style Advisor Hobbs will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. You will need to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.

Hours: 12 hour position (weekends & evenings) 

How to apply: Email deborah.weare@hobbsfabric.co.uk 

We are looking for a driven and passionate person who loves guest service and is a fast learner.

Must have previous retail experience and preferably experience at a key holder level. This role comes with a high level of responsibility as you will be in sole charge of replenishment, closing the store and completing the cashing up procedures. 

Must be 18 or over as we sell alcohol and need to be able to sell alcohol when working with under 18s.

8 hours a week, preferably flexible during the week as well as weekends. Overtime available.

Any applications without a covering email will not be processed. Please state your availability.

Wages: £10 per hour plus £1.00 for every hour holding the store.

How to apply (contact name, email and/or telephone number, or via your website):

Email cover letter and CV to Vanessa/Shelby at cribbscauseway@hotelchocolat.com

We are looking for an experienced sales consultant, with a compulsory background in fashion retail to join our team in John Lewis Cribbs. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.

Key Qualities:

• Passion for the hush brand and customer experience
• Flexible to work the hours in line with stores needs
• Reliable and trustworthy
• Ability to work independently as well as within a wider team
• Strong fashion sense and styling abilities
• Strong ability to think on your feet and problem solve quickly and efficiently
• Excellent interpersonal, communication, and organisational skills

Key Responsibilities:

You will be accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, while driving sales targets.

Building and managing effective relationships with John Lewis Partners is integral to the role to ensure all operations are being completed and creating a functional trading environment. These relationships built are to be utilised to raise brand awareness in store as well as spot commercial opportunity.

How to apply: Email: Rachael@hush-uk.com with CV and Cover Letter

The grass is greener… at Joules!

We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly.

Step into a role as an Assistant Store Manager (maternity cover) working in our Bristol Cribbs Causeway stores where you will support and step into the Store Manager’s shoes when needed, your passion for Joules people and products will shine through your store’s performance.

What we are looking for:
As an Assistant Store Manager you will be commercially driven and marketing savvy, with the ability to create a shopping experience that is unique to the Joules brand. Reporting to the Store Manager and working shoulder to shoulder with them, you will have the ability to understand individual needs to help develop your sales team. Coupled with this is your ability to support the Store Manager in setting up and managing exceptional retail operational standards and in store efficiencies to drive profitability.

You will need to have previous experience of working to KPIs and targets with a strong customer service focus, either in a retail supervisory or assistant manager role.

Our Assistant Store Managers are the glue that keeps our team approach together, making life easier and keeping service special along the way – and our customers love them for it.

Please note this is a 32 hour maternity-cover contract starting in September 2022.

How to apply:

Please visit the Joules website to apply.

Explore a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work each and every day.

When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have or guidance we share is another opportunity for us to enrich an experience.

If you have a talent for hands-on problem solving and enjoy brightening someone's day, please get in touch for further information and an application pack.

You'll need excellent written and verbal communication skills with the ability to work effectively unsupervised.

You'll preferably have experience of working within the retail/customer
service industry although full training will be provided for the right person.

Shift work to mirror retail centre opening hours - full time contract 
Team player, smart appearance, minimum age 18yrs for operational reasons.

IFM contractual benefits include:

Cycle to work scheme

Reward schemes

4 x life assurance

Wages

£9.75 p/h

How to apply
For further information and an application pack, please email Angela White, Guest Services Manager Angela.white@mallcribbs.com

What will the apprentice be doing?

• To deliver exemplary customer service across all departments within Guest Services Remit
• Provide assistance at the information desk
• To drive the Mall train – seasonal (full training will be provided)
• Provide a high level of service to customers hiring wheelchairs and scooters within the accessibility department
• Cash handling
• Sales of The Mall Gift Card
• First Aid trained or prepared to train
• Assist with lost property
• Complete surveys
• Adhere to all Health and Safety regulations

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will take Customer service specialist Level 3 and be rewarded with a certificate after completetion. 

If Maths and English is required you will complete these alongside your apprenticeship.

What is the expected career progression after this apprenticeship?

Possible full time role on completetion

Benefits:

• £9.65 per hour
• £500 ‘Engagement Bonus’ (paid on successful completion of a 3-month probationary period)
• Life Assurance – 4 x basic annual salary
• Pension Scheme
• Employee Reward and Recognition Scheme
• Inclusion in our Mall Employee discount scheme (supported by a wide range of retail outlets)
• Employee Assistance Programme
• Inclusion in the Government-backed Cycle to Work Scheme
• Covered cycle parking
• Discounted First Bus Commuter Travel
• Free car parking for employees
• Excellent welfare facilities

Staff social events and activities

• To be responsible for cleaning throughout the internal Cribbs Causeway as allocated by the Housekeeping Supervisors, Housekeeping Manager and Environmental Services Manager (this may vary from time to time).
• To use cleaning materials as instructed by the Housekeeping Supervisor and Housekeeping Manager.
• To undertake the cleaning of hard surface floors, carpets, walls, ceilings, windows, light fittings, glass, balustrades, stairs and other equipment as specified on the day.
• To use electrical equipment relevant to the specified requirements i.e. suction cleaners, wet vacuum, rotary scrubbing machines, steam cleaners, carpet cleaning machines and escalator cleaning kit, ride on Tennant and ride on Taski machines.
• To empty and clean bins and remove waste to designated areas.
• To spot-clean spillages and report a spillage through elogbooks.
• To dust and wash surfaces carefully each day with clean dusters/cloths, including benches, plant pots, ledges, white doors and other places where dust settles as specified on the day.
• To regularly clean toilets (Ladies & Gents) and hand basins and replenish necessary toiletries including toilet paper and hand soap etc.
• To wash off dirty marks from wall tiling and mirrors.
• To routinely clean lampshades and light diffusers (strip lights).
• To carry out periodic cleaning of all internal surfaces, back of house corridors, lifts, lift lobby, stairs, escalators and windows, including internal doors.
• Report all defects/hazards immediately to Cleaning Supervisors and Housekeeping Manager and Log a Job through elogbooks and report Near Miss through AW Forms.
• To comply with COSHH, Manual Handling, Risk Assessment and any other Cleaning Policies in the Cribbs Causeway internal mall and relevant sites.
• Ensure that Cleaning Operatives are observant of any health and safety hazards/defects, correcting them immediately (where possible) and/or reporting as appropriate.
• Ensure that safe methods of work are conducted and that the prescribed personal protective equipment (PPE) for the respective job is issued to the employee(s) concerned.
• Ensure that employees understand and comply with all of the site security rules and procedures. Any deviation from these must be reported to control or management immediately.
• Ensure that procedures for authorisation, procurement, storage, and issue of cleaning materials, consumable items, tools and equipment are followed.
• Adhere to cleaning schedules as stipulated by Incentive FM Management and the Client to meet or exceed customer expectations throughout the internal Cribbs Causeway venues.
• Comply with supervisors’ local procedures as directed by the Environmental Services Manager and Housekeeping Manager.
• Undertake any other duties as and when required throughout the internal Cribbs Causeway venues.

COMPLEXITY OF THE POSITION

Must be physically fit as manual handling is an extensive component of the role and able to stay on foot for prolonged periods i.e. walking.

Your hours of work are to be as agreed with your line manager and a degree of flexibility is essential. Where working hours are changed as a result of a business or operational need, you will be expected to comply with the new hours so long as no substantial change has been made. 

In addition to those detailed above, other duties may be undertaken from time to time and the specific duties of the post may change as the post develops. You will be expected to co-operate where such changes are reasonable

CONDUCT AND APPEARANCE

You will have extensive contact with the customer and will therefore need to present a professional image at all times. The conduct and appearance of employees contribute significantly to the image of Incentive FM Group Ltd and The Mall at Cribbs Causeway.

You are expected to be pleasant, polite and considerate to customers, suppliers, colleagues and outside contracts. All employees are required to adhere to a standard of dress and appearance that is appropriate.

Clothing must be neat, smart and clean and appropriate to the work that is being undertaken. Hair must be neat.

EXPECTATIONS

Report all issues to the Housekeeping Supervisors, or, if unavailable, to the Housekeeping Manager and Environmental Services Manager.

Employees must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, pre-used checks, reporting incidents, reporting spillages, reporting etc).

Provide excellent level of customer service to both internal and external customers.

Good Level of English either Written or Spoken.

Ability to manage time effectively to complete tasks to a high level.

Able to work with minimum supervision both alone and within a team to achieve specified standards.

Proactively participate in all relevant and necessary training programmes.

Hours:

20 hours

How to apply:

email: Loreta.Ramon@mallcribbs.com

Benefits:

• £9.65 per hour (£1,694.65 annualised monthly salary)
• £500 ‘Engagement Bonus’ (paid on successful completion of a 3-month probationary period)
• 30min paid break
• Life Assurance – 4 x basic annual salary
• Pension Scheme
• Employee Reward and Recognition Scheme
• Inclusion in our Mall Employee discount scheme (supported by a wide range of retail outlets)
• Employee Assistance Programme
• Inclusion in the Government-backed Cycle to Work Scheme
• Covered cycle parking
• Discounted First Bus Commuter Travel
• Free car parking for employees
• Excellent welfare facilities

Staff social events and activities

• To be responsible for cleaning throughout the internal Cribbs Causeway as allocated by the Housekeeping Supervisors, Housekeeping Manager and Environmental Services Manager (this may vary from time to time).
• To use cleaning materials as instructed by the Housekeeping Supervisor and Housekeeping Manager.
• To undertake the cleaning of hard surface floors, carpets, walls, ceilings, windows, light fittings, glass, balustrades, stairs and other equipment as specified on the day.
• To use electrical equipment relevant to the specified requirements i.e. suction cleaners, wet vacuum, rotary scrubbing machines, steam cleaners, carpet cleaning machines and escalator cleaning kit, ride on Tennant and ride on Taski machines.
• To empty and clean bins and remove waste to designated areas.
• To spot-clean spillages and report a spillage through elogbooks.
• To dust and wash surfaces carefully each day with clean dusters/cloths, including benches, plant pots, ledges, white doors and other places where dust settles as specified on the day.
• To regularly clean toilets (Ladies & Gents) and hand basins and replenish necessary toiletries including toilet paper and hand soap etc.
• To wash off dirty marks from wall tiling and mirrors.
• To routinely clean lampshades and light diffusers (strip lights).
• To carry out periodic cleaning of all internal surfaces, back of house corridors, lifts, lift lobby, stairs, escalators and windows, including internal doors.
• Report all defects/hazards immediately to Cleaning Supervisors and Housekeeping Manager and Log a Job through elogbooks and report Near Miss through AW Forms.
• To comply with COSHH, Manual Handling, Risk Assessment and any other Cleaning Policies in the Cribbs Causeway internal mall and relevant sites.
• Ensure that Cleaning Operatives are observant of any health and safety hazards/defects, correcting them immediately (where possible) and/or reporting as appropriate.
• Ensure that safe methods of work are conducted and that the prescribed personal protective equipment (PPE) for the respective job is issued to the employee(s) concerned.
• Ensure that employees understand and comply with all of the site security rules and procedures. Any deviation from these must be reported to control or management immediately.
• Ensure that procedures for authorisation, procurement, storage, and issue of cleaning materials, consumable items, tools and equipment are followed.
• Adhere to cleaning schedules as stipulated by Incentive FM Management and the Client to meet or exceed customer expectations throughout the internal Cribbs Causeway venues.
• Comply with supervisors’ local procedures as directed by the Environmental Services Manager and Housekeeping Manager.
• Undertake any other duties as and when required throughout the internal Cribbs Causeway venues.

COMPLEXITY OF THE POSITION

Must be physically fit as manual handling is an extensive component of the role and able to stay on foot for prolonged periods i.e. walking.

Your hours of work are to be as agreed with your line manager and a degree of flexibility is essential. Where working hours are changed as a result of a business or operational need, you will be expected to comply with the new hours so long as no substantial change has been made. 

In addition to those detailed above, other duties may be undertaken from time to time and the specific duties of the post may change as the post develops. You will be expected to co-operate where such changes are reasonable

CONDUCT AND APPEARANCE

You will have extensive contact with the customer and will therefore need to present a professional image at all times. The conduct and appearance of employees contribute significantly to the image of Incentive FM Group Ltd and The Mall at Cribbs Causeway.

You are expected to be pleasant, polite and considerate to customers, suppliers, colleagues and outside contracts. All employees are required to adhere to a standard of dress and appearance that is appropriate.

Clothing must be neat, smart and clean and appropriate to the work that is being undertaken. Hair must be neat.

EXPECTATIONS

Report all issues to the Housekeeping Supervisors, or, if unavailable, to the Housekeeping Manager and Environmental Services Manager.

Employees must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, pre-used checks, reporting incidents, reporting spillages, reporting etc).

Provide excellent level of customer service to both internal and external customers.

Good Level of English either Written or Spoken.

Ability to manage time effectively to complete tasks to a high level.

Able to work with minimum supervision both alone and within a team to achieve specified standards.

Proactively participate in all relevant and necessary training programmes.

Hours:

30 hours

How to apply:

email: Loreta.Ramon@mallcribbs.com

Job Description

An exciting opportunity to join our vibrant team has arisen. We are currently seeking individuals to join our Security Team at our bustling shopping destination. Our customer-facing vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and are experienced in Security. However, we will invest in training for the right person if your experience is yet to be gained.

8.5h shifts over a 40h PWA rota

7on 3off, 7on 4 off.

Essential

• Educated to GCSE/O Level/NVQ level 2 standard to include English and Maths.
• A valid SIA licence in Guarding or Door Supervision. **(can be acquired through the business.)
• First Aid at Work **(Or prepared to undergo training within employment)

Desirable

• Driving Licence
• Previous retail/hospitality security experience
• IOSH working safely trained

rewards & benefits

• £500 ‘Engagement Bonus’ (paid on successful completion of a 3-month probationary period)
• 30min paid break
• Life Assurance – 4 x basic annual salary
• Personal Injury Cover (terms and conditions apply)

• Pension Scheme
• Employee Reward and Recognition Scheme
• Inclusion in our Mall Employee discount scheme (supported by a wide range of retail outlets)
• Employee Assistance Programme
• Excellent Career Development Opportunities
• Inclusion in the Government-backed Cycle to Work Scheme
• Covered cycle parking
• Discounted First Bus Commuter Travel
• Free car parking for employees
• Excellent welfare facilities
• Staff social events and activities

Skills & Abilities (Competencies)

• Relationship management skills that enable you to work with people at all levels and across diverse nationalities
• Excellent written and verbal communication skills
• Effective relationship developer who can contribute to a team-based culture
• Ability to work unsupervised and take responsibility
• Ability to demonstrate initiative and offer new ideas
• Adaptable and flexible in approach to work required
• Willingness and ability to work as a member of a team
• Application to detail and presentation
• Report writing / Presentation skills
• Ability to act decisively and remain calm under pressure

Wages:  

£11.40 per hour

How to apply (contact name, email and/or telephone number, or via your website):

Send CV and Cover letter via email to darren.fey@mallcribbs.com

NewLook are looking for a supervisor to join their team. The right candidate will work with the management to lead the team to create the ultimate shopping experience for their customers. You will inspire the team to ensure that the customer look good and can express themselves with the latest fashion wherever and whenever they want. To achieve this you will set exceptional standards and lead your people to deliver high quality results.

• Management experience necessary
• 20 hours contract flexing up to 40 hours when necessary.
• Will be required to do a variety of shifts across 5 our of 7 days

How to apply:

Follow the link above

We have an amazing opportunity to join Team OB as a Team Member.

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager.

A bit about us …

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.

More about the role …

OB Team Members will:

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• Up to 60% employee discount on our fantastic products.
• Auto-enrolment into our pension plan.
• Access to Looop – our eLearning platform.
• Access to the Retail Trust and Care First employee assistance programmes – offering financial, emotional and vocational support to everyone at OB.
• Annual discretionary profit related pay scheme.
• An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.

What we look for:

• Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

We also expect everyone at OB to value and look out for each other by always being considerate and mindful in everything they do..

To read more about our commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

To apply : 

follow the link above to apply.

We have an amazing opportunity to join Team OB as a Team Member.

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager.

A bit about us …

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.

More about the role …

OB Team Members will:

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• Up to 60% employee discount on our fantastic products.
• Auto-enrolment into our pension plan.
• Access to Looop – our eLearning platform.
• Access to the Retail Trust and Care First employee assistance programmes – offering financial, emotional and vocational support to everyone at OB.
• Annual discretionary profit related pay scheme.
• An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.

What we look for:

• Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

We also expect everyone at OB to value and look out for each other by always being considerate and mindful in everything they do..

To read more about our commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

To apply : 

follow the link above to apply.

We have an amazing opportunity to join Team OB as a Team Member.

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager.

A bit about us …

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.

More about the role …

OB Team Members will:

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Bonas Benefits:

• Up to 60% employee discount on our fantastic products.
• Auto-enrolment into our pension plan.
• Access to Looop – our eLearning platform.
• Access to the Retail Trust and Care First employee assistance programmes – offering financial, emotional and vocational support to everyone at OB.
• Annual discretionary profit related pay scheme.
• An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.

What we look for:

• Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB:

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equality, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

We also expect everyone at OB to value and look out for each other by always being considerate and mindful in everything they do..

To read more about our commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

To apply : 

follow the link above to apply.

About the role

Not only will you be responsible for helping managers with the day to day running of the store but you'll also be leading the way by helping staff provide 101% service, driving targets and most importantly making our little shoppers and their parents/guardians feel like they have had the best shopping experience from start to finish. As part of the management team you will be fully involved in all aspects of the store and help train and support the staff to showcase their talents. Supervisors are key support to the management team and work to ensure the store is set up for success!

About the location

We know that keeping your kids on trend is important, and that's why we have a kids dedicated store next to our adult store in the Mall at Cribbs Causeway. We have a huge range of brands such as Converse, Nike, Vans and many more which will keep your kids looking fresh and if they need school shoes, we've got them sorted! We also offer a free kids fitting service in-store so come on down!

How to apply: 

Follow the link above.

Sunglass Hut is a global leader in the sale of premium sunglasses with over 600 stores in EMEA. They are home to some of the world’s best brands including Ray Ban, Oakley, Chanel, Prada, Dolce & Gabbana, and Bvlgari.

Sunglass Hut is also part of something bigger; Essilor Luxottica’s global family, with a high-performance culture that’s always rewarding, forever evolving and full of exciting opportunities.

As the founding global sponsor for One Sight, Luxottica is committed to eradicating the world of vision care crisis, partnering in the creation of sustainable and charitable access to quality vision care and eyewear.

They offer competitive benefits, valuable training, and unlimited growth opportunities.

Sunglass Hut are guided by our Key Cultural indicators: We believe in working hard and having fun. They set ambitions high as they are driven to learn and achieve. They Share Wins as success stories propels us to reach further. They aim to build genuine meaningful relationships with our Staff and Customers. They promote diversity and inclusion; they thrive on Individuality.

THE ROLE:

The Assistant Manager works in partnership with the Store Manager to oversee the day-to-day operational running of the store, including selling, coaching, merchandising, recruiting, inventory control and retail excellence. You will bring a level of energy to inspire a high performing team to achieve their targets through effective leadership.

RESPONSIBILITIES INCLUED:

• Along with the Store Manager, you will be responsible for supporting, coaching, and motivating the instore team to achieve Store Targets, identifying, and leveraging on opportunities
• Retail Operations focused, this includes stock control, store policies and procedures, staff scheduling and deployment, and tracking team sales performance
• You will be responsible for the successful running and trading of the store in the Store Manager’s absence
• You will be expected to have strong presence on the shop floor, managing teams to deliver exceptional Sunglass Hut Experience
• Acquires talent by utilising networking and recruiting skills and conducting interviews in partnership with the Store Manager
• Keeps up to date on product knowledge and uses company learning tools to stay current on new products. You will nurture and develop the store team to unlock their full potential and support their development
• Clear communication of brand strategy, promotions, incentives etc to team members

THE PACKAGE:

• A competitive pay rate, with generous commission of up to 3%
• Free pair of sunglasses after passing probation
• Discount vouchers for Friends & Family
• Free eye test vouchers
• Career progression opportunities.
• Monthly incentives
• Opportunity to volunteer in One Sight vision clinics across the globe

Additional pay:

• Commission pay

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount

How to apply:

Please send your CV and Covering Letter to jane.greenslade@uk.luxottica.com

At Swarovski, where innovation meets inspiration, their Sales Consultants are their ultimate advocates, providing their customers with extraordinary service and an awe-inspiring brand experience.

They are searching for a curious and charismatic Sales Consultant to help them place crystal into the hearts and hands of their customers, to join a team with passion and enthusiasm and make the dreams of our customers come true.

Join them if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.

Be part of a truly iconic global brand, learn and grow with them. A world of wonder awaits you.

About the job

You are our brand advocate. In this role and together with the team, you will:

• Accompany customers during their mesmerizing Swarovski journey through a world of wonder
• Create an emotional connection with customers and provide a spellbinding experience
• Anticipate customers’ needs and share inspiring styling tips
• Showcase and present their legendary products
• Salary £9.80

About you

You are an amazing Sales Consultant and bring along the following:

• An excellent sense of fashion and a real passion for Swarovski and their products
• Experience / keen interest in attainable luxury Fashion/Cosmetics/Lifestyle brands.
• Highly motivated and with a strong customer service orientation
• Dedication and target driven attitude
• Willingness to develop your career and grow with them
• Previous retail experience

About Swarovski

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.

How to apply:

Follow the link above

At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.

We are searching for a committed Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm, and make dreams come true.

Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery.

Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Strive for excellence and go the extra mile in every customer interaction to deliver an exceptional customer experience.
• Build a loyal portfolio of existing and new customers.
• Recruit, lead, and grow a team with a growth mindset, passion, and enthusiasm.
• Exceed personal and team service and sales targets.
• Be the driving force behind new and ongoing service and sales opportunities – directly impacting our growth and success.

About you

You are an experienced Store Manager and you have:

• Worked in a multicultural retail environment with a minimum of 3 years’ experience.
• Experience in attainable luxury fashion/cosmetics/lifestyle brands.
• Excellent and proven leadership and coaching skills.
• Digital proficiency.
• A winning personality to easily establish trustful relationships with customers, teams, and stakeholders.
• English skills.

About Swarovski

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.

Salary Up to £30’000

How to apply:

Follow the link above.

Are you a dedicated team player?  

Do you have a passion for delivering excellent customer service?  

Do you have experience working towards personal and team targets?  

We are looking for a Sales Consultant, who will play a key role in the success of the store; developing and continually updating your product knowledge expertise and sharing your passion about our fantastic products. 

About you 

• A positive, “can-do” attitude 
• A passion for delivering exceptional customer service 
• A great communicator with a natural flair for striking up conversation 
• Eager to learn and build on your retail and product knowledge 
• A flexible team player who is always ready to go the extra mile 

About us 

#DontCrackUnderPressure is far more than a claim - it is a mindset. Closely connected to motor racing, values of daring pioneering spirit and boldness shape the identity of TAG Heuer watches. Its rich heritage is built on pushing boundaries and breaking rules whilst harnessing mental fortitude to overcome technology restraints and create daring watches and chronographs. Breaking watchmaking conventions, and, as a consequence, mastering time with unparalleled precision. TAG Heuer's motor racing DNA, reflects its core values of teamwork, mental strength, courage and ambition. 

Rewards 

Alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless! 

How to apply:

Follow the link above

In simple terms, The Shake Lab is the 21st century reinvention of the classic ice cold beverage – the ultimate milkshake! 

The Shake Lab are on a creative crusade to craft ridiculously good shakes – they demand the best ingredients; texture, temperature and taste are precision blended to perfection.. to be very clear – they don’t do Bull Shakes. 

The Shake Lab is part of TD4 Brands Limited; they have been trading in the UK for over 10 years (the internationally famous Boost Juice Bars is part of their portfolio). The Shake Lab launched in 2015 with stores in Manchester, Nottingham, London, Sheffield and Oxford, with loads more planned across the UK and beyond…  

Job Role Responsibility: 

• Focus on giving customers ridiculously amazing service 
• Making and blending milkshakes: Making and flipping waffles 
• Keeping the unit clean and tidy…. It can get quite sticky in a milkshake bar 
• Moving stock around.. We must keep our cows in order! 
• Working on the till and giving great service 

Wages: £6.60 - £7.00 p/h 

How to apply: 

Please email which store and position you are applying for along with your CV and cover letter to: 

 daniel.sulis@td4brands.com  

Flying Tiger Copenhagen have an exciting opportunity for an experienced Deputy Manager to lead their store at Cribbs!

A Deputy Manager at Flying Tiger Copenhagen is accountable for the success and profitability of their store. This not only includes developing a fantastic team to ensure the store operates to it's full potential but the autonomy to order product and plan the merchandising layout for their store.

A Flying Tiger Copenhagen Deputy Manager is both visionary and practical. Their role focuses on driving the business forward and strategic planning, taking responsibility for the store's profit and loss through effective trading, recognizing trends and seasonal peaks.

Flying Tiger Copenhagen offers a progressive and fun place to work. Their store teams possess solid retail skills, are commercially focused and have the autonomy to make and be accountable for decisions related to their store. They actively invest in their people and offer career progression opportunities.

If you have a solid and demonstrable background in a similar management role within a
fast paced retail or hospitality environment and this opportunity sounds like the new challenge you're looking for, they would love to hear from you!

How to apply: Please apply via the link above. 

VUSE, part of British American Tobacco since 2017, have an immediate opportunity for a confident & outgoing Full Time (40 hours) Retail Sales Assistant to join the team based at their Kiosk in Cribbs Causway, Bristol.

As a Retail Sales Assistant your base salary will be £22,464 per annum (£10.80/hour), in addition they have an outstanding bonus structure which will allow you to earn up to 40% of your base!

Not a vaper/smoker? Not a problem! They are looking for Retail Sales Assistants with the raw talent, passion and drive to deliver. Rest assured their comprehensive in-house training programme will give you all the product knowledge you need.

What you can expect from VUSE:

• Full training and support from Day 1
• Excellent career progression opportunities
• Established Employee Assistance Programme
• Fantastic monthly bonus scheme with an OTE up to 40% of base salary.
• Staff discount on all products
• Staff perks scheme with savings available from over 500 retailers
• 28 days holiday (including bank holidays) - rising to 33 with 2 years’ service.

Skills and Experience required (Ideally in a retail setting but not essential):

• Ability to engage with customers, understand their needs to provide exceptional levels of service
• Enhanced listening skills
• Knowledge of how to identify & maximise opportunities to up-sell & cross-sell
• Comfortable with change and able to adapt quickly

Retail Sales Assistant – Main duties

• Providing customers with an outstanding experience
• Carrying out customer consultations to provide the best advice & products
• Promoting our offers through marketing and leafleting
• Assisting with stock counts
• Supporting the site manager e.g., key-holding, single manning site

If you believe you have what it takes, they want to hear from you so apply today!

How to apply:

Follow the link above.

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 they have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Their original prints, intricate details and considered design touches reflect their personality and make them subtly distinctive.

They’re a sociable, talented and like-minded bunch at White Stuff, proud to be part of such a great brand, and passionate about their customers. They believe people are at the heart of the business, so they’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special.

ROLE SUMMARY

They don't just have 'Sales Assistants’, they have ‘Customer Host’ teams; responsible for leading the way for White Stuff to be a leader in sociable retail, through ensuring that their customers have the best experience in their Shops. These are more than just shops, they are places where people can meet up and socialise.

The Shop teams are there to ensure that customers get a unique White Stuff shopping experience every time.

• Reporting to the Shop management team, you will use your extensive product knowledge (don’t worry, they’ll show you the ropes!) to have meaningful and memorable conversations with customers, discussing the features and benefits of the product and recommending the perfect items to suit their needs;
• A master in the art of a great conversation you will also engage with customers about their local community, our Shop charity partnership and Shop events;
• Investing in people is key to their success and they have recently launched a ‘Customer Host Development Programme’ to support your continued learning and growth.

Benefits

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• 2 days (paid- contracted hours) per year to volunteer in the local community in addition to annual holiday
• 50% discount and a uniform allowance is provided
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

Hours

Weekend 8hours

How to apply

Email cribbscauseway@whitestuff.com, or pop in and speak to the manager

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 they have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Their original prints, intricate details and considered design touches reflect their personality and make them subtly distinctive.

They’re a sociable, talented and like-minded bunch at White Stuff, proud to be part of such a great brand, and passionate about their customers. They believe people are at the heart of the business, so they’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special.

ROLE SUMMARY

They don't just have 'Sales Assistants’, they have ‘Customer Host’ teams; responsible for leading the way for White Stuff to be a leader in sociable retail, through ensuring that their customers have the best experience in their Shops. These are more than just shops, they are places where people can meet up and socialise.

The Shop teams are there to ensure that customers get a unique White Stuff shopping experience every time.

• Reporting to the Shop management team, you will use your extensive product knowledge (don’t worry, they’ll show you the ropes!) to have meaningful and memorable conversations with customers, discussing the features and benefits of the product and recommending the perfect items to suit their needs;
• A master in the art of a great conversation you will also engage with customers about their local community, our Shop charity partnership and Shop events;
• Investing in people is key to their success and they have recently launched a ‘Customer Host Development Programme’ to support your continued learning and growth.

Benefits

As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• 2 days (paid- contracted hours) per year to volunteer in the local community in addition to annual holiday
• 50% discount and a uniform allowance is provided
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

Hours

weekends 12hours

How to apply

Email cribbscauseway@whitestuff.com, or pop in and speak to the manager