Jobs at The Mall

Overview
A new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands.

All Good Things are looking for talented individuals with a passion for fashion who will embrace their entrepreneurial spirit, inspire the team and lead by example. If you enjoy working in a creative fast paced environment, then they would love to hear from you.

Job Purpose
To maximise every sales opportunity, by delivering outstanding customer service and maintaining exceptional standards providing a first-class customer shopping experience. To support the management team to ensure the profitability of the store and drive sales through effective management and communication with the team. Taking on responsibility of all aspects of the branch in the Store Manager’s and Deputy Manager’s absence.

Duties and Responsibilities
Sales

• Actively greet, assist and sell in a professional and friendly manner
• Provide the highest possible standard of professional customer service
• Confidently introduce our full range of products & services
• Participates in sales initiatives and ensure team are aware of all opportunities to potentialise sales

Service

• Provide an inviting and welcoming atmosphere for customers

• Engage with customers, to exceed their expectations and build customer loyalty
• Make the customer experience fun
• Promote a customer focus within the team
• Maintain knowledge of competitor sales and activity

Product

• Maintain an in-depth knowledge of the product in order to aid customers’ fashion needs
• To provide accurate and informative product knowledge including the features and benefits of the products available
• Promote the brand, products and services at all times

Operations

• Ensure sales transactions are processed with care and attention in line with company policies
• Adhere to stock control procedures
• To assist with deliveries and stock handling in a timely manner
• Maintain a high awareness of visual merchandising and contribute to the making of commercial decisions for the market type and customer profile
• Maintain the health and safety of colleagues, customers and contractors
• Support the management team in ensuring the team are trained and understand all till and cash handling procedures

Teamwork

• Work as an effective part of the store and sales team
• Demonstrate flexibility in order to meet store needs
• Support Style Consultants with learning and development needs
• Support all team members in achieving team goals through professional and effective relationships
• Communicate team goals and objectives in the absence of your line manager

Person Specification

• Sales and target driven
• Customer service focused
• Positive, pro-active and energetic with a sense of urgency when necessary
• Effective communicator
• Commercial awareness
• Highly motivated
• Strong work ethic with a ‘can-do ‘attitude

Hours
40 hours per week

Salary
Competitive

How to apply
Please express your interest by contacting work@allgoodthings.co.uk

All Good Things is a new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands. This is an exciting opportunity for a talented individual with an entrepreneurial spirit, who will inspire the team and lead by example.

Job Purpose

• To manage an all good things retail store in line with Company targets and policies; the priority being to maximise sales and profit by minimising costs whilst driving operational and commercial standards.
• To ensure the store delivers the highest levels of customer service via the recruitment, retention, coaching/training and performance management of retail staff members.
• You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to customers.
• You will ensure the profitability of the store and drive sales through effective management and communication with your team.

Role and responsibilities

• To Provide a service to customers that endeavours to meet and exceed their expectations
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies
• To provide an inviting and welcoming atmosphere for customers to experience the product in a relaxed and comfortable environment
• To effectively manage all areas of the store within allocated budget levels, ensuring store profitability
• To recruit, retain and develop your team to enhance the values of the brand and contribute to the success of the business
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies
• To drive and deliver on all business KPI’s, sales targets, payroll, stock loss and all controllable costs
• Be commercially aware and responsive to current sales trends.
• To present the product to the customer utilising the visual merchandising guidance in order to maximum sales opportunities with effective use of space and stock availability.
• Demonstrate a clear understanding of sales and competitor figures and are able to articulate these whilst making suggestions to drive sales
• To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
• Is aware of brands view on conducting ethical business and reflect this in everything they do and encourage others to act the same
• Act as a brand ambassador and undertake own research to build customer loyalty demonstrating a clear understanding of your customer and marketplace.

Essential skills and behaviours

• Pro-active, energetic, and passionate; customer-centric approach
• Driven by clear, tangible results
• Strategic thinker with keen focus on people
• Results oriented, commercially aware and sales driven; works well under pressure
• An influential role model with a collaborative, strong leadership style
• A clear confidence with delivering great service and engagement
• Open and honest communicator
• Strives for continuous improvement

Hours
40 per week

Salary
Competitive

How to apply
Please express your interest by contacting work@allgoodthings.co.uk

Overview
A new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands.

All Good Things are looking for talented individuals with a passion for fashion who will embrace their entrepreneurial spirit, inspire the team and lead by example. If you enjoy working in a creative fast paced environment, then they would love to hear from you.

Job Purpose
To maximise every sales opportunity, by delivering outstanding customer service and maintaining exceptional standards providing a first-class customer shopping experience. To support the management team to ensure the profitability of the store and drive sales through effective management and communication with the team. Taking on responsibility of all aspects of the branch in the Store Manager’s and Deputy Manager’s absence.

Duties and Responsibilities
Sales

• Actively greet, assist and sell in a professional and friendly manner
• Provide the highest possible standard of professional customer service
• Confidently introduce our full range of products & services
• Participates in sales initiatives and ensure team are aware of all opportunities to potentialise sales

Service

• Provide an inviting and welcoming atmosphere for customers

• Engage with customers, to exceed their expectations and build customer loyalty
• Make the customer experience fun
• Promote a customer focus within the team
• Maintain knowledge of competitor sales and activity

Product

• Maintain an in-depth knowledge of the product in order to aid customers’ fashion needs
• To provide accurate and informative product knowledge including the features and benefits of the products available
• Promote the brand, products and services at all times

Operations

• Ensure sales transactions are processed with care and attention in line with company policies
• Adhere to stock control procedures
• To assist with deliveries and stock handling in a timely manner
• Maintain a high awareness of visual merchandising and contribute to the making of commercial decisions for the market type and customer profile
• Maintain the health and safety of colleagues, customers and contractors
• Support the management team in ensuring the team are trained and understand all till and cash handling procedures

Teamwork

• Work as an effective part of the store and sales team
• Demonstrate flexibility in order to meet store needs
• Support Style Consultants with learning and development needs
• Support all team members in achieving team goals through professional and effective relationships
• Communicate team goals and objectives in the absence of your line manager

Person Specification

• Sales and target driven
• Customer service focused
• Positive, pro-active and energetic with a sense of urgency when necessary
• Effective communicator
• Commercial awareness
• Highly motivated
• Strong work ethic with a ‘can-do ‘attitude

Hours
TBC

Salary
Competitive

How to apply
Please express your interest by contacting work@allgoodthings.co.uk

Bakers + Baristas are currently seeking out an experienced customer assistant to join their café.

Bakers + Baristas is a place for customers to relax and enjoy great cup of coffee with a freshly baked muffin. Candidate must have excellent customer service skills and bubbly personality. Previous experience in catering welcomed but not essential as training will we provided.

Successful candidate will enjoy social working hours, free food and drink on shift.

Must be available working weekends and late shifts.

Hours
Between 25-30 hours per week

Wages
TBC

How to apply
Please drop your CV in the store or alternatively send it to hladikovamarketa2@gmail.com

Purpose of role

• To manage the overall operation of the store to ensure that assigned store productivity, sales and profitability goals are achieved and exceeded.
• To provide excellent customer service and ensure that ‘clientelling’ and preferred customer programs are actioned by all staff members.
• To ensure that merchandising objectives, operating standards and controllable costs are managed effectively.
• To devise and implement store planning and staff development programs to achieve sales, profitability and development objectives.

Key Job Accountabilities 

• Achieve and exceed sales and profit budgets. Ensure corporate and individual productivity goals for the team and store are met, to maximise customer conversion and add on selling results by close monitoring of KPI’s.
• Develop action plans to increase sales through analysis of business sales reports using ability to address problem areas and capitalise on trends.
• Train, motivate and develop the team to optimise store performance to reflect the brand qualities. Ensure all staff have excellent product knowledge and are regularly trained on new merchandise, taking appropriate action to address performance issues where necessary.
• Support and develop the rest of the management team to ensure consistency within the store in terms of management practice.
• Establish effective management of store personnel within payroll budgets to guarantee optimum shop floor cover at key trading periods.
• Overall responsibility for the store recruitment and store payroll as per company standard.
• Actively manage all direct expense budgets.
• Adhere to HUGO BOSS UK HR policies and procedures as outlined in the Store Policies and company handbook to ensure that statutory requirements are met and maintained.
• Ensure that all staff adhere to policies and procedures in respect of Health & Safety and security within the store.
• Be responsible for achieving the highest standards of visual merchandising and store presentation in line with pre-determined company initiatives whilst setting and maintaining the highest housekeeping standards.
• Ensure that stock levels are regularly reviewed and maintained to maximise sales and liaise directly with the merchandising team to ensure the store adheres to the required standard and where necessary taking corrective action.
• Ensure that the company property and stock is secure and implement full security checks to ensure that company procedures and processes are being carried out.
• Be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock takes.
• Set, communicate, monitor and achieve the highest standards of customer care. •
• Ensure that all customer complaints are dealt with in a sympathetic and timely manner. Adhere to the monitoring process in order to effectively resolve customer issues
• Ensure effective communication to all team members of store performance on a daily, weekly and monthly basis.

Experience required

• Demonstrable success gained in a store manager position preferably with a recognised brand
• Experience of leading teams in excess of 5 in a retail environment

How to apply
Please bring in a CV or email your CV and availability to Joshua_Ryan@hugoboss.com

David Clulow are looking for a Sales Associate who will deliver exceptional sales results bu assisting the customer in selecting products best suited for their lifestyle. You will get to perform almost all store functions including, opening and closing, merchandising and of course selling.

Areas of responsibilities and related activities

• Creating an engaging and positive working environment
• Support your colleagues and manager with store tasks and responsibilities
• Deliver excellent customer service
• Ensure all operating policies and procedures are followed at the highest level

How to apply
Please express your interest by emailing monika.kiss@uk.luxottica.com or in person at John Lewis and Partners, Sunglasses Concession.

What you can expect

• In your role as a Sales Associate, you are passionate about Hugo Boss products and brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.
• Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
• Responsible for CRM data gathering & quality management
• Contribute to achieve the location’s performance targets and individual KPI’s
• Support in transaction, complaint & return handling
• Participate in regular trainings to continuously develop
• Support in all operations for loss prevention and stock management
• Proficient utilization of business systems & latest technology
• Drive the use of all available tools and ensure procedures are executed and policies followed

Your profile

• Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry
• Excellent interpersonal and communication skills at all levels
• Demonstrate strong commercial acumen and brand knowledge
• Ability to be flexible & adaptable to the need of the business
• Willingness to constantly learn & develop
• High cultural knowledge & awareness
• Proactive and positive attitude

Your benefits

• Competitive salary, commission and attractive benefits
• Global career path for specialists and leadership
• Tailored trainings and development opportunities
• International and inspirational working environment with a dynamic work culture

Hours
24 hours per week

How to apply
Please bring in a CV or email your CV and availability to james_meakin@hugoboss.com

Purpose of the Role
We are currently seeking individuals to join our Guest Services team at Cribbs Causeway. Our vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and are experienced in this field.  We will invest in training the right person if experience is yet to be gained.  

We provide an exemplary, proactive and personalised level of customer service to our visitors. 

Qualifications & Experience
Essential

• Maths & English GCSE - Grade C or above
• Flexible working - able to provide cover at short notice.
• Team player
• Smart appearance 

Desirable

• Experience of working within the  retail/customer service industry
• Minimum age 18yrs
• Positive attitude

Skills & Abilities

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work effectively unsupervised
• Ability to act decisively and remain calm under pressure 

Salary
£8.72 per Hour 

Hours
37.5 hours per week

How to apply
Please send your covering letter and CV to Angela White, Guest Services Manager  Angela.white@mallcribbs.com, if you do not receive a response please assume you have not made it to the interview stage.

No correspondence will be entered into

This is a Casual Working Contract

Purpose of the Role
We are currently seeking individuals to join our Guest Services team at Cribbs Causeway. Our vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and are experienced in this field.  We will invest in training the right person if experience is yet to be gained.  

We provide an exemplary, proactive and personalised level of customer service to our visitors. 

Qualifications & Experience
Essential

• Maths & English GCSE - Grade C or above
• Flexible working - able to provide cover at short notice.
• Team player
• Smart appearance 

Desirable

• Experience of working within the  retail/customer service industry
• Minimum age 18yrs
• Positive attitude

Skills & Abilities

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work effectively unsupervised
• Ability to act decisively and remain calm under pressure 

Salary
£8.72 per Hour 

How to apply
Please send your covering letter and CV to Angela White, Guest Services Manager  Angela.white@mallcribbs.com, if you do not receive a response please assume you have not made it to the interview stage.

No correspondence will be entered into

The Role
The Superdry Brand Leaders have their own style and are genuine ambassadors of the brand. Experts in everything that goes into delivering an amazing brand experience for their local customers in store, they smash store targets and go above and beyond to do drive excellence in their store, across all areas.

You Will

• Be passionate about using your local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in your store
• Confidently make decisions about what’s best for customers, including taking ownership for handling customer issues in store
• Be a positive role model for others, helping to build trusted relationships across the team, whilst having fun
• Effectively coordinate the team across operational tasks when needed, guiding them with your operational expertise
• Support and motivate your teammates to deliver amazing levels of service
• Take pride in store appearance and embrace the Superdry store look, to ensure the store looks amazing
• Endlessly develop your product knowledge and understanding of the business to offer the best possible experience to customers
• Embrace the Superdry culture and encourage your teammates to do the same
• Support with key compliance tasks where needed including loss prevention and health and safety
• Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the management team to drive performance against them
• Step up to lead the team in store when needed
• Hold keys for the store and take responsibility for opening and closing, including cash handling

You Are

• Passionate about the brand and help to create the best possible customer experience
• Enjoy working independently with excellent attention to detail
• Confident taking ownership of your projects and tasks
• A positive and proactive individual, able to act as a role model for others
• A creative problem solver, always working to put solutions and fresh ideas forward
• Great at collaborating and building trust with others, working together to get results and learn
• Experienced in sales and operations in store and ready to step up

Benefits

• 50% staff discount
• Pension contributions
• Life insurance

Salary
£9.38 per hour

Hours
37.5 hours per week

How to apply
Please apply via the website Website: https://careers.superdry.com/jobs/2524-brand-lead-job

The Role
As a Sales Assistant you are the face of Superdry.

Superdry teams are about being unique, embracing change and innovating like mad. Your genuine passion, energy and enthusiasm for the brand will be at the heart of delivering the ultimate shopping experience to customers. You will go out of your way to help, serve and style customers making them feel amazing in Superdry products and giving them a lasting impression of Superdry.

Above all, you will love having a good time.

You will

• Exceed expectations at every opportunity
• Make customers feel amazing and deliver the ultimate Superdry experience
• Support the store team to deliver the highest standards across every aspect of store life
• Take pride in store appearance and embrace the Superdry store look
• Endlessly develop your product knowledge and understanding of the business
• Embrace the Superdry culture
• Be yourself

You are

• A team player
• Passionate about the brand
• Confident, genuine and can be yourself
• Always make decisions thinking about what’s best for our customers
• Always positive
• Relentless and ambitious to exceed expectations
• Motivated with excellent attention to detail
• Bringing fresh ideas to the table but are realistic in what is achievable
• Eager to share and learn

What Superdry offer

• From £8.20-£8.72 per hour
• 50% staff discount
• Clothing allowance
• Pension contributions
• Life insurance

Salary
From £8.20-£8.72 per hour

Hours
8-12 hours per week

How to apply
Via Superdry Careers Website 

Thorntons are looking for the best people to join their team & delight their customers.

Thorntons have been crafting their products to perfection for over 100 years. They love what they do & show it.

If you want to be a part of their story, apply today.

Hours
15 hours per week, split between Wednesday, Thursday and Friday with the option of additional hours.

How to apply
Please email your CV & Covering Letting to 504.cribbs@ferrero.com

Topman are looking for a concession manager for the Men's shoe department. You will be responsible for the day to day running of the department, managing stock levels and driving exceptional customer service to deliver daily sales targets.

Must Haves

• Flexible working hours including weekends, evenings and weekdays
• Previous retail or customer service experience in a fast paced environment
• Maintain an amazing shopping experience for customers day in, day out
• Show commitment to driving sales, ensuring wherever possible every customer is able to purchase the item they want either in store or online
• Play an active part in all business initiatives and deliver on targets and goals set eg. Customer connect feedback
• Take ownership of your own development
• Work as a team player, offering support to fellow staff members and showing a happy to help attitude
• Help to create a fun and dynamic culture, taking an active part in team briefs, asking questions and sharing knowledge with the team
• Deal well with difficult situations and respond well to positive and constructive feedback
• Able to spot potential risks to the operation of the store, eg. Till queues and react quickly and appropriately
• Aware of the impact of stock-loss and the part you have to play in controlling this.

Hours
25 hours per week

How to apply
Please email ts2806@arcadiagroup.co.uk with your CV and availability.